Refund Policy
Refund eligibility, cancellation terms, and deposit conditions for Content Lindenhub binding services.
Effective date: 1 January 2026
Last updated: 1 January 2026
Overview
Content Lindenhub Co., Ltd. provides custom bookbinding services. Because each ledger is made to order, refund conditions differ from standard retail products. This policy explains your rights and our procedures.
Deposit and cancellation
A 40% deposit is required upon approval of your template proof for custom ledger commissions. You may cancel before printing begins and receive a full deposit refund minus a ₩50,000 layout consultation fee.
Once printing has started, the deposit is non-refundable because paper, printing, and labour costs are committed.
Full refund eligibility
You are entitled to a full refund (including deposit) if:
- We cannot deliver within the agreed timeline and you choose to cancel
- The delivered ledger contains a material defect in binding structure (loose sections, detached boards) reported within fourteen days of collection
- The printed template does not match the approved proof
Partial refund eligibility
A partial refund may be offered if:
- The delivered ledger has a minor cosmetic defect that does not affect function (e.g., slight colour variation in cloth cover)
- You cancel after printing but before sewing begins (deposit retained, balance refunded)
Non-refundable items
- Refill page sets once printing is complete
- Rebinding work once structural repair has begun
- Rush order surcharges
- Consultation fees for completed sessions
- Deposits on projects where printing has commenced
Refund process
- Contact us at hello@content-lindenhub.click with your commission number and reason for the refund request.
- We respond within five business days with a decision.
- Approved refunds are processed via bank transfer within fourteen business days.
Rescheduling consultations
Consultation appointments may be rescheduled with at least 48 hours’ notice at no charge. Missed appointments without notice incur the full consultation fee.
No-shows for collection
We store completed ledgers for ninety days after notification of completion. If you do not collect within this period, a storage fee of ₩10,000 per month applies. After one hundred eighty days, we may dispose of uncollected items and retain the deposit.
Work already started
If you request cancellation after binding work has begun, we will deliver the work completed to that point and charge for materials and labour incurred. Any remaining balance on the deposit will be refunded.
Materials purchased on your behalf
Special-order cover materials (custom leather, vellum) purchased specifically for your commission are non-refundable once ordered from our suppliers.
Exceptions
In cases of workshop error that renders the ledger unusable, we will rebind at no additional cost or provide a full refund at your choice.
Contact
Content Lindenhub Co., Ltd.
Office 11, 55 Demo-ro, Dong-gu, Busan 00000
Email: hello@content-lindenhub.click
Phone: +82 51 0000 5364
Effective date: 1 January 2026
Last updated: 1 January 2026
Overview
Content Lindenhub Co., Ltd. provides custom bookbinding services. Because each ledger is made to order, refund conditions differ from standard retail products. This policy explains your rights and our procedures.
Deposit and cancellation
A 40% deposit is required upon approval of your template proof for custom ledger commissions. You may cancel before printing begins and receive a full deposit refund minus a ₩50,000 layout consultation fee.
Once printing has started, the deposit is non-refundable because paper, printing, and labour costs are committed.
Full refund eligibility
You are entitled to a full refund (including deposit) if:
- We cannot deliver within the agreed timeline and you choose to cancel
- The delivered ledger contains a material defect in binding structure (loose sections, detached boards) reported within fourteen days of collection
- The printed template does not match the approved proof
Partial refund eligibility
A partial refund may be offered if:
- The delivered ledger has a minor cosmetic defect that does not affect function (e.g., slight colour variation in cloth cover)
- You cancel after printing but before sewing begins (deposit retained, balance refunded)
Non-refundable items
- Refill page sets once printing is complete
- Rebinding work once structural repair has begun
- Rush order surcharges
- Consultation fees for completed sessions
- Deposits on projects where printing has commenced
Refund process
- Contact us at hello@content-lindenhub.click with your commission number and reason for the refund request.
- We respond within five business days with a decision.
- Approved refunds are processed via bank transfer within fourteen business days.
Rescheduling consultations
Consultation appointments may be rescheduled with at least 48 hours’ notice at no charge. Missed appointments without notice incur the full consultation fee.
No-shows for collection
We store completed ledgers for ninety days after notification of completion. If you do not collect within this period, a storage fee of ₩10,000 per month applies. After one hundred eighty days, we may dispose of uncollected items and retain the deposit.
Work already started
If you request cancellation after binding work has begun, we will deliver the work completed to that point and charge for materials and labour incurred. Any remaining balance on the deposit will be refunded.
Materials purchased on your behalf
Special-order cover materials (custom leather, vellum) purchased specifically for your commission are non-refundable once ordered from our suppliers.
Exceptions
In cases of workshop error that renders the ledger unusable, we will rebind at no additional cost or provide a full refund at your choice.
Contact
Content Lindenhub Co., Ltd.
Office 11, 55 Demo-ro, Dong-gu, Busan 00000
Email: hello@content-lindenhub.click
Phone: +82 51 0000 5364